Tarmac Delay Response Plan

1. Introduction

Effective 01st January 2017, Civil Aviation Administration of China (CAAC ) will implement “ Flight Regularity Administrative Regulations “ for carriers departing from or having a stopover within Chinese territories ( excluding Hong Kong, Macao and Taiwan ). This requests airlines to have a response plan on tarmac delay for arrival and departure aircraft.

2. Definitions

“ Tarmac delay “ is when, either after closing the cabin door before departure or before opening the cabin door after arrival, passengers are waiting on-board for longer than aircraft taxiing time limits as regulated by the airport. There are three categories of Tarmac Delay : a. Delay between 15 minutes to 1 hour 59 minutes b. Delay between 2 hours to 2 hours 59 minutes c. Delay for 3 hours or above

3. Procedures for Tarmac Delay

a. Delay between 15 minutes to 1 hour 59 minutes - Cabin crew makes announcement for every 30 minutes for the reason of delay, estimated delay period ( if known ) and other dynamic flight information if it becomes available. - Under the premise of safety and with the agreement of captain, the availability of lavatory facilities b. Delay between 2 hours to 2 hours 59 minutes - Cabin crew makes announcement for every 30 minutes for the reason of delay, estimated delay period ( if known ) and other dynamic flight information if it becomes available. - Under the premise of safety and with the agreement of captain, the availability of lavatory facilities - Adequate food and portable water shall be provided if the aircraft remains on the tarmac, unless, subject to captain decision, safety or security conditions preclude this c. Delay for 3 hours or above - If Tarmac Delay is 3 hours or more and there is no definite take-off time, airline shall arrange for disembarkation unless : ➤ Subject to captain decision, there is a safety-related or security related reason that aircraft cannot leave its position on the tarmac to deplane passengers; or ➤ ATC advisee the captain that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations

4. Reporting

In the event of a large area delay or tarmac Delay of 30 minutes or above, airline shall report the details to CAAC Regional Administration and keep a record of the handling for at least 2 years.